Nearly twenty years ago we set out to provide constructive, developmental and helpful brand communications research. Initially qualitative, our focus was always on identifying potential and concentrating on the big idea rather than the executional obstacles.
We’ve added a wide range of skills and products since then, most recently the advanced analytics capabilities of the team at Arkenford who joined us this year, but our focus remains the same: helping our clients make better decisions.
Our constructive approach makes us inspiring partners. We're always looking for potential in our clients' brands and organisations, for opportunities to understand your customers and make your brands and communications more meaningful and motivating.
We offer a range of products designed to look at people, brands and communications from every angle and identify the potential in every situation
We have a great team of specialist researchers and analysts who understand that to be helpful research has to inspire our clients to make confident decisions.
We don't believe in reportage: we offer our opinion at every stage from brief to feedback. We deliver compelling, impactful insights that tell a clear story and provide tangible strategic recommendations.
Despite strong conversion to regular purchase and even favourite brand status, Charlie Bigham’s still had room to grow by generating greater awareness and creating the understanding to drive first purchase
Our client is a logistics company, providing solutions for parcel delivery and collection across the UK. They launched a Click and Collect Service, where customers may make a purchase from...
Yorkshire Tea is a much-loved brand with a high percentage of very loyal buyers. But it had a bold ambition; to become the second biggest tea brand in the UK....
The objectives of this project were to explore the data that a Cruise Company currently holds on booking information and customer service surveys in order to answer some key business...