Working with us

Nearly twenty years ago we set out to provide constructive, developmental and helpful brand communications research. Initially qualitative, our focus was always on identifying potential and concentrating on the big idea rather than the executional obstacles.

We’ve added a wide range of skills and products since then, most recently the advanced analytics capabilities of the team at Arkenford who joined us this year, but our focus remains the same: helping our clients make better decisions.

Our constructive approach makes us inspiring partners. We're always looking for potential in our clients' brands and organisations, for opportunities to understand your customers and make your brands and communications more meaningful and motivating.

We offer a range of products designed to look at people, brands and communications from every angle and identify the potential in every situation

We have a great team of specialist researchers and analysts who understand that to be helpful research has to inspire our clients to make confident decisions.

We don't believe in reportage: we offer our opinion at every stage from brief to feedback. We deliver compelling, impactful insights that tell a clear story and provide tangible strategic recommendations.

Case studies

Subway Global

Subway operates in 111 countries nationally with more than 40,000 restaurants – more than any other chain. In each country there is a need to strike a balance between delivering...

Department for Education - Apprenticeships

Public sector campaigns face intense scrutiny, both from the media and its social cousin, and from performance-indicating measurement that can impact future funding and strategy. The task here was to...

Hotels.com

In the fiercely competitive world of online travel booking agencies, Trivago has the spending power and Booking.com has the name. Hotels.com needed to win the affinity battle across Europe and...

Charlie Bigham’s

Despite strong conversion to regular purchase and even favourite brand status, Charlie Bigham’s still had room to grow by generating greater awareness and creating the understanding to drive first purchase

Recent clients