Working with us

Nearly twenty years ago we set out to provide constructive, developmental and helpful brand communications research. Initially qualitative, our focus was always on identifying potential and concentrating on the big idea rather than the executional obstacles.

We’ve added a wide range of skills and products since then, most recently the advanced analytics capabilities of the team at Arkenford who joined us this year, but our focus remains the same: helping our clients make better decisions.

Our constructive approach makes us inspiring partners. We're always looking for potential in our clients' brands and organisations, for opportunities to understand your customers and make your brands and communications more meaningful and motivating.

We offer a range of products designed to look at people, brands and communications from every angle and identify the potential in every situation

We have a great team of specialist researchers and analysts who understand that to be helpful research has to inspire our clients to make confident decisions.

We don't believe in reportage: we offer our opinion at every stage from brief to feedback. We deliver compelling, impactful insights that tell a clear story and provide tangible strategic recommendations.

Case studies

Charlie Bigham’s

Despite strong conversion to regular purchase and even favourite brand status, Charlie Bigham’s still had room to grow by generating greater awareness and creating the understanding to drive first purchase

GAMES DEVELOPER

We worked closely with a Games developer on their relaunch of a multi-platform game. The original version was published six years ago so evidence and insight were needed to inform...

Hotels.com

In the fiercely competitive world of online travel booking agencies, Trivago has the spending power and Booking.com has the name. Hotels.com needed to win the affinity battle across Europe and...

National Accident Helpline

National Accident Helpline faces an unusually tough challenge. As a compensation claims company it works in a category which people hope they never have to take use; what’s more it...

Recent clients